WIN 3 Litres of Silver Health Colloid Silver Face & Body Wash! Every order placed during September goes in the draw. Scroll down home page for details

Shipping & Returns

All shipments are free:

Unless otherwise stated in the product description. 

International Shipping: 

Unfortunately, we do not offer international shipping at this time. Australia only.

Order Confirmation:  

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and we are now processing your order until it is ready for dispatch.

We aim to ship all orders within 48 hours of payment being cleared. Unless the product ordered has a lead time which will be advertised on the product page.

Once we have dispatched your order we will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  

If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at hello@auswaterfilters.com or use our Contact Us page.

Damages: 

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  

If your item(s) do arrived damaged, please send photos to hello@auswaterfilters.com and we will process an insurance claim on your behalf. 

Cancellations & Refunds: 

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  

If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges.

Refunds will only be issued to the original credit card that you use when placing your order.